September 27, 2019

It’s Not Enough to Just Share Information – and a 3-Word Formula for a Culture of Yes

The Proceed Until Apprehended banner at Doctors Hospital of Augusta One of the nine lies that Marcus Buckingham and Ashley Goodall describe in their book Nine Lies […]
September 23, 2019

Do Your Leaders Walk the Values Talk?

Excerpt from an email I recently received from the editor of a national healthcare journal Several years ago I conducted a webinar on the subject of […]
September 20, 2019

How to Let Go of Painful Emotional Baggage (eBags)

The picture of these rocks, and the emotional baggage they each represent, was taken just before they were sent to swim with the fishes in the […]
September 4, 2019

The Missing Link in Your Organizational Values – and How to Gain Greater Alignment

How The Twelve Core Action Values reinforce the CHNOLA values of Children’s Hospital New Orleans “People who are clearest about their personal vision and values are […]
September 2, 2019

As the Sun Goes Down on this Labor Day

“Work is love made visible. And if you can’t work with love, but only with distaste, it is better that you should leave your work and […]
August 30, 2019

Culture Kudos to United Airlines – Are They Finally Getting it Right?

A selection of United’s culture-related PR catastrophes: Clockwise from top left: 1) United breaks Dave Carroll’s guitar: 2) United beats up 69-year-old physician who won’t give […]
August 28, 2019

Remember a Better Past for a Better Future – The Marriage of Memory and Vision

Illustration from The New Yorker article “The Mystery of S., the Man with an Impossible Memory” by Reed Johnson I am trying to help a friend […]
August 15, 2019

Complaining or Compassion? You Cannot Have Both at Once!

I recently boarded a small regional jet on which every seat was taken. As I walked down the aisle, I was dismayed to see that the […]
August 13, 2019

Positive Culture Change can be FUN!!!

Clockwise from upper left: Methodist Hospital Pickle Squad; checking a Pickle Challenge Toolkit with CNO Jane McCurley and Pickle Squad leader Crissy Womble; a feast of […]
August 12, 2019

Results from more than a thousand responses to the 60-Second Culture IQ Test

In my past several posts I’ve summarized literature suggesting that American organizations (and organizations worldwide) are experiencing a crisis of employee disengagement, compassion fatigue and burnout, […]
August 10, 2019

Are Your Leaders Wearing Rose-Colored Culture Glasses?

Are you sure of that? How do you know? On Monday I will be sharing results of the Culture IQ Test survey that I’ve been inviting […]
August 6, 2019

Fix Your Broken Workplace: Take The Pickle Challenge for a Triple Win!

One of the key goals of The Pickle Challenge is to make people more aware of, and less tolerant of, toxic emotional negativity in themselves and […]
August 2, 2019

Be the one who inspires the many for a more positive experience at work – See One, Be One, Teach One

Crissy Womble adapted my recent article “Be the One” to this sticker for The Pickle Challenge for Charity at Methodist Hospital in San Antonio Texas, which […]
July 30, 2019

Be the one

Be the one who shakes a hand when others are shaking a fist. Be the one who inspires courage when others are inciting fear. Be the […]
July 29, 2019

Making today’s vision tomorrow’s reality begins by changing what you see in the mirror

Have you seen the internet meme of the tabby cat looking in the mirror and seeing a lion look back? Or the variation of the little […]