November 22, 2017

Gratitude is the Platform for Optimism

“My faith and my gratitude for all that I have been blessed with will shine through in my attitude and my actions.” – Sunday’s Promise from […]
November 21, 2017

Thanksgiving Ahead of Time

“Believe me, there will come a time when all such troubles will simply seem ridiculous to us, and we shall be unable to imagine how we […]
November 16, 2017

“Right people on the bus” is the wrong metaphor for your culture

Photo by Ed Eroe at the 2017 AAMS Air Medical Transport Conference in Fort Worth, Texas It’s one of leadership authority Jim Collins’s most memorable metaphors: […]
November 15, 2017

Votes are in for the Louis CK Poll – and the Decision is >>>

Read on for assessment of the results, one vitally important lesson, and my final decision >>> I recently posed the question of whether, given recent revelations about […]
November 11, 2017

Appreciating those who serve those who served

West Palm Beach VA Medical Center in Florida Today is Veterans Day (the 99th since the first Armistice Day commemorated the ending of World War One). […]
November 6, 2017

It’s not great service if it’s delivered with a bad attitude

Would you take your family for care at a hospital with a billboard like that – where they claim to offer great care, but too many […]
November 2, 2017

The Dynamic Tension of Running a Business and Starting a Movement

At Children’s Hospital of Philadelphia they have adapted The Pickle Pledge into The Lemon Promise We have an interesting and often challenging dynamic in our work […]
October 25, 2017

How NOT to Improve Student Test Scores – and What the Best Leaders Do Instead

Recent feature article in the Midland Reporter-Telegram about the cultural transformation underway at the Midland Independent School District; Chris Hightower is a Certified Values Coach Trainer […]
October 23, 2017

Creating Your Ideal Future One Day at a Time with a Daily Youroscope

Why would you trust a perfectly weird stranger with something as important as telling you how your day is going to go? Monday, October 23, 2017 Set aside […]
October 20, 2017

Carving the Statue of You and Your Most Important Choice

Opening keynote at the 2017 AAMS Air Medical Transport Conference – Photo by Mark Mennie, Self Made Man statue by Bobbie Carlyle Earlier this week it […]
October 19, 2017

The Tornado Effect

Mark Barnes walking through remains of the garage that served as the storage and shipping facility for the DAISY Foundation with The Healer’s Touch statues “holding hands” […]
September 28, 2017

Time is running out to sign up for the 100 Day Challenge for Q4 of 2017

My buddy Gary Ryan Blair tells anyone who will listen that a key to success is to Start Fast and Finish Strong. For the current year […]
September 28, 2017

The Mixed Messages of a Culture of Accountability

Responses from senior hospital executives to the word association game – accountability Last week I presented at the annual conference of the Wyoming Hospital Association. The […]
September 19, 2017

Leaders Are Cairn Builders

Photo by Joe – Cairn by Anonymous A cairn is a pile of rocks that marks the path of a trail. It is not an overstatement […]
September 15, 2017

Choose to Do Work that Really Matters

Nobody gave Joan of Arc the job of leading the hitherto battered French army on to victory against the English invaders at Orleans; Florence Nightingale did […]