June 25, 2018

How to Be Offered a Better Job Without Even Applying

One evening last week I went out for dinner at an Italian restaurant in Washington DC with members of the leadership team of the Ambulatory Services […]
June 21, 2018

Promoting Joy in a Culture of Ownership

In our three books – Pickle Pledge, Building a Culture of Ownership in Healthcare, and The Heart of a Nurse Leader – Bob Dent and I […]
June 12, 2018

The Most Insidious Way to Destroy a Culture – Why You Must Put an End to the Rumor Mill

Talking about a coworker behind his or her back never helps them get better at their job or be a better person. It takes courage to […]
June 8, 2018

The flip side of love is loss

“If I’d never loved I never would have cried,” goes the song “I Am a Rock” by Paul Simon. Turning yourself into a rock would be […]
June 7, 2018

A Tale of Two Flight Attendants and Why Attitude Really is Everything

This week I am at Children’s Hospital of New Orleans. I flew here on American Airlines with a connection through Dallas. If you have flown American […]
May 26, 2018

Giving Positive Attitudes a Name at Midland Memorial Hospital

The newly named Positive PETE has become a tourist attraction at Midland Memorial Hospital! Bob Dent and I wrote this article for the Reflections on Nursing […]
May 23, 2018

Attitude Really is Everything – So Set an Example Yourself

Yesterday I spent the day with my 89-year-old Mom as she endured an excruciating hour-long MRI procedure for a very painful hip injury. That is her […]
May 10, 2018

The Non-Negotiable First Step to Creating Joy in the Workplace

The book Pickle Pledge is available on Amazon or by calling Values Coach at 319-624-3889 The Institute for Health Improvement recently published a white paper titled […]
May 7, 2018

Turning Complaints into Contributions at Children’s National Health System in DC

The Ambulatory Services Division of Children’s National Health System decorated pickle jars and work areas and turned 2,600 complaints into contributions. Last week we received results […]
May 1, 2018

The Perfect Last Minute Gifts for Nurses and Hospital Week; The Personal Gift that also Asks for a Team Commitment

Give everyone The Florence Prescription and then ask them to sign and post The Florence Challenge Certificate of Commitment to be emotionally positive, self empowered, and […]
April 30, 2018

Values Coach Launches 2 New Children’s Hospital Projects

Chief Operating Officer Matt Schaefer, Chief Executive Officer John Nickens, and Chief Nursing Officer Jamie Wiggins at Children’s Hospital of New Orleans I’m pleased to announce […]
April 29, 2018

Empathy is a Guide to Doing the Right Thing – Even When it Costs You

Many years ago, I happened to see a small segment of a movie my kids were watching on TV. The movie was Ruthless People with Judge […]
April 21, 2018

A Formula for Courage by Managing Your Attention

If the fear that keeps you awake at night is worry that you will never be able to retire, close the door on the future and […]
April 20, 2018

My ABCs for Overcoming Anxiety

Illustration from the book Thin Slices of Anxiety by Catherine Lepage (used with permission) The image above is from the delightful book Thin Slices of Anxiety […]
April 18, 2018

Leadership is Head and Heart (plus Special Nurses Week Offer)

Order by calling 319-624-3889 or at www.SparkStore.com Hardcover is $14.95 Quantity discounts begin at 100 books The Heart of a Nurse Leader is the third book […]