Teri Yanovitch is a dynamic and insightful speaker, trainer and consultant. A former speaker for the Disney Institute and an executive with Philip Crosby Associates (PCA), the company that revolutionized total quality management, she engages people with her genuine approach, rich knowledge and passionate enthusiasm. Teri has helped many diverse organizations over the years such as Johnson & Johnson, Fiserv Technologies, AAA, Rollins College, Ernst & Young, Nyack Hospital, Florida’s Turnpike Enterprise, First Financial, MedEl, Humana, and America’s Blood Centers apply the best practices of continuous improvement in both quality and service to achieve their goals. She has also authored a book, Unleashing Excellence – The Complete Guide to Ultimate Customer Service and co-author of Retain or Retrain – How to Keep the Best Ones from Leaving.
Today she continues to work as a speaker, trainer and consultant for Values Coach Inc. in helping organizations build a culture of ownership on a foundation of values.
Joe Tye is CEO and Head Coach of Values Coach, which provides consulting, training and coaching on values-based leadership and cultural transformation for hospital, corporate and association clients. He earned a master degree in hospital administration from the University of Iowa and an MBA from the Stanford Graduate School of Business. He is the author or coauthor of twelve books. His newest book is All Hands on Deck: 8 Essential Lessons for Building a Culture of Ownership, a business parable with a crucial real-world message for today’s organizations. Prior to founding Values Coach in 1994, Joe was chief operating officer for a large community teaching hospital. On the volunteer front, he was founding president of the Association of Air Medical Services and a leading activist fighting against unethical tobacco industry marketing practices. Joe and his wife Sally have two adult children. They live on a small farmstead in Iowa, and their second home is a tent in the Grand Canyon.