April 18, 2017

United’s Potentially Fatal Mistake and What You Can Learn from It

“United didn’t just severely damage its own brand; it handed a golden opportunity to US and international competitors to entice United customers to try their friendlier, […]
April 17, 2017

The I in Team is U, so Be the Best I that U Can Be

Two of the slides from my presentation at the recent AORN conference – you can view or download the entire presentation at this link You have […]
April 14, 2017

Do You Think United Would Return My Call?

Earlier this week I wrote several articles about United’s latest public relations kerfuffle. Here are links if you didn’t have a chance to see them: United […]
April 13, 2017

What United Needs to Do Now, and What it Must NOT Do Now

Image from United’s Quest to be Less Awful by Drake Bennett, Bloomberg Businessweek, January 14, 2016 This is a follow-up to my recent article United Airlines […]
April 11, 2017

United Airlines Shoots the Other Foot – Cannot Seem to Fix its Dysfunctional Culture

United’s stock price in the days following the recent public relations catastrophes Note from Joe: I love United Airlines for two reasons. First, they have never […]
April 10, 2017

We Need More Words for Love

There’s nothing you can do that can’t be done – all you need is love. The Beatles I love my wife. I love my kids. I […]
April 6, 2017

Open Me First!

Dances with Mop or Mopes with Mop? “Open me first!” Back in the days when you needed an actual camera to take pictures, when giving a […]
April 1, 2017

Congress Enacts and President Signs Bill of Responsibilities

News flash: April 1, 2017 Acting with unprecedented speed and unanimity, both houses of Congress today passed and President Trump signed The Bill of Responsibilities as […]
March 31, 2017

Take the stairs because there is no elevator to health, wealth, happiness or success

What’s wrong with this picture? Take the stairs, because… There is no escalator to health, wealth, happiness or success… An optimistic attitude will take you farther […]
March 28, 2017

The New and Improved Pickle Challenge for Charity

The Pickle Pledge (“I will turn every complaint into either a blessing or a constructive suggestion”) helps people change their lives by learning to see the […]
March 26, 2017

The Pickle Pledge and Inspirational Leadership

The fourth quality of emotional intelligence is the ability to influence and inspire other people. To be a leader does not require a management title – but […]
March 23, 2017

The Pickle Pledge and Emotional Empathy

The third quality of emotional intelligence is having empathy and being able to read the emotions of others In his book Working with Emotional Intelligence Daniel […]
March 22, 2017

The Pickle Pledge and Emotional Self-Management

The second quality of emotional intelligence is the ability to control one’s emotions and to not give in to negative and pessimistic thinking “We complain to […]
March 21, 2017

The Pickle Pledge and Emotional Intelligence, Part 2

The first quality of emotional intelligence is being aware of your own emotions, both negative and positive I will turn every complaint into either a blessing […]
March 20, 2017

When It Comes to Emotional Intelligence, Attitude is Everything!

The Pickle Pledge influences each of the four dimensions of emotional intelligence Emotional intelligence, your EQ, is more important than your IQ or any other factor […]